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Estimated program length : 20.5 Hour(s)
Introduction to Operations Management
Find out what operations management consulting is all about.
Module Outline
There is a large and rapidly evolving body of knowledge in operations management consulting. This module was developed to provide management consultants with a context for addressing high level operations management issues. Operations management is concerned with the work an organization must do to satisfy its customers. This is the system by which the organization's inputs are transformed into outputs. The issue is to ensure that all required resources are made available at the right time, in the right quantity and the right place so that the work can be accomplished most effectively. This module will provide an introduction to operations management. We will begin with a brief overview of the history of operations management. Then we will review product and process development, followed by logistics management, work management, facilities management and service operations. Together this forms a continuous body of accumulated knowledge important to management consultants. The material in this module is adapted from a 6-part series on Operations Management developed by the Canadian Association of Management Consultants. The series provides prospective Certified Management Consultants with an in-depth view of operations management issues and body of knowledge.
On completion of this 1 hour module you should be able to:
Explain the importance of factors significant to product and process
development, such as product life cycles, the development process,
and process design/workflow analysis.
Identify 10 significant logistics management issues, systems and
trends.
Identify different workplace organization configurations, critical
measures of operational performance and operational performance
management strategies used for motivating workers.
Identify key factors important to consider during facilities planning,
and four categories of maintenance activities, and recognize energy
management and environmental management issues.
Identify unique issues relevant to services operations as distinct
from physical goods.
Skill Set
BUSINESS MANAGEMENT