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Basics of Effective Communication
Basics of Effective Communication examines the fundamental elements of communication and describes how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effective communication. It covers valuable listening and feedback skills in practical and immediately useful Strategies and Tips.
The course covers such topics as
How to understand the communication process
Ways to help you send clear and consistent messages
Methods to help you seek understanding
After completing this course the learner will be able to
Understand the communication process
Send clear and consistent messages
Actively seek to understand
Selling is a complex and sophisticated process, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service, doing a competitive analysis, and preparing your sales presentation. There are also practical tips on dealing with customers, handling objections, and using customer feedback to improve your own performance.
The course covers such topics as
How to prepare to sell
How to conduct a sale
How to follow through on the sale
After completing this course the learner will be able to
Prepare to sell
Conduct the sale
Follow through on the sale
This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs you will get from using the methods and approach in this course.
The course covers such topics as
Tips to help you know your customer
Methods to help you develop a customer focus
Smart techniques to help you implement a customer service program
Tips to maintain a customer friendly culture
After completing this course the learner will be able to
Know their customers
Develop a customer focus
Implement a customer service program
Maintain a customer friendly culture