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Basics of Effective Communication
Basics of Effective Communication examines the fundamental elements of communication and describes how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effective communication. It covers valuable listening and feedback skills in practical and immediately useful Strategies and Tips.
The course covers such topics as
How to understand the communication process
Ways to help you send clear and consistent messages
Methods to help you seek understanding
After completing this course the learner will be able to
Understand the communication process
Send clear and consistent messages
Actively seek to understand
Basics of Effective Communication
Description
Basics of Effective Communication examines the fundamental elements
of communication
and describes how you can send clear and consistent messages to
a Receiver. It gives tips for
choosing the right communication method and considering other important
factors that impact
effectiveness. It covers effective listening and feedback skills
in practical and immediately useful
Strategies and Tips.
Audience
This course addresses the training needs of all employees.
Prerequisites
None.
Course Duration
»
1. 5 hours
Topics Include
How to understand the communication process
»
How to recognize the communication elements
»
Tools to help you distinguish disruptive factors
»
Ways to include feedback in the communication process
»
Methods to identify how your beliefs and experiences affect messages
Ways to help you send clear and consistent messages
»
Tools to help you select the appropriate words
»
Techniques to help you display a positive and confident image
»
Tips on how to choose the right communication method
»
How diversity can impact how you communicate
Methods to help you seek understanding
»
How to understand the impact of unclear messages
»
Techniques that will help you use effective listening skills
»
Tools to enable you to be sensitive to the needs of others
»
Tips to help you prevent misunderstanding
»
Ways to help you develop an awareness of other people's beliefs
and values
Everything Courseware
Basics of Effective Communication
Objectives
After completing this course the learner will be able to
Understand the communication process
»
Understand the elements of communication
»
Recognize disruptive factors
»
Include a feedback loop in the process
Send clear and consistent messages
»
Select the appropriate words
»
Use supportive nonverbal cues
»
Choose the right method
»
Consider diversity factors
Actively seek to understand
»
Recognize perceptual influences
»
Use effective listening skills
»
Prevent misunderstanding