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Disciplining and Redirecting Employees
The Strategies and Tips in this course will help a manager to improve overall performance by knowing when and how to take corrective action with problem employees. You are given specific disciplinary methods in this course, and techniques to ensure compliance. There are also tools and techniques for developing workable solutions with the individual involved and direction on what can be done if efforts are not successful.
The course covers such topics as
How to identify a substandard performance or unacceptable conduct
problem
How to correct performance
How to proceed if formal discipline becomes necessary
After completing this course the learner will be able to
Identify a substandard performance or unacceptable conduct problem
Correct problems with performance or conduct in a supportive manner
Initiate formal progressive discipline
Disciplining and Redirecting Employees
Description
The Strategies and Tips in this course will help a manager to improve
overall performance by
knowing when and how to take corrective action with problem employees.
There are specific
disciplinary methods in this course, and techniques to ensure compliance.
There are also tools and
techniques for developing workable solutions with the individual
involved and direction on what
can be done if efforts are not successful.
Audience
This course addresses the training needs of supervisors and management.
Prerequisites
None.
Course Duration
»
1. 5 hours
Topics Include
How to identify a substandard performance or unacceptable conduct
problem
»
How to assess the impact of a problem
»
Why to review your organization's discipline policy before you start
»
Ways to determine the persistence of a problem
»
What kinds of data and documentation to gather before proceeding
with correction efforts
How to correct performance
»
How to correct a problem without formal discipline
»
Skills for giving coaching feedback that inspires enthusiasm for
improvement
»
Methods for involving the employee in developing improvement plans
and time
targets for correction
»
Tips for sharpening your listening skills
»
How to talk supportively about what will happen next if improvement
doesn't take
place as planned
»
Methods for eliminating factors that contribute to the problem
Everything Courseware
Disciplining and Redirecting Employees
How to proceed if formal discipline becomes necessary
»
How to initiate formal progressive discipline while still maintaining
a supportive,
growth-oriented tone
»
The legal liabilities of not following your organization's discipline
policies
»
Why you must consistently administer like consequences for like offenses
»
The typical stages of progressive discipline
»
A technique for using suspension to put the burden of a termination
decision squarely
on the employee
»
When and when not to use transfer as an alternative to termination
Objectives
After completing this course the learner will be able to
Identify a substandard performance or unacceptable conduct problem
»
Assess the impact and severity of a problem
»
Gather data and documentation before proceeding with correction
Correct problems with performance or conduct
»
Correct a problem without formal discipline
»
Provide positive feedback
»
Develop improvement plans and time targets for correction with an
employee
Initiate formal discipline
»
Initiate formal progressive discipline and maintain a supportive,
growth-oriented tone
»
Be aware of legal liabilities of not following the organization's
discipline policies