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Conducting Performance Reviews
Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. You will be given techniques for dealing with challenging situations and responses, and important suggestions for improving employee performance in the next review period.
The course covers such topics as
How to begin the process
Techniques to discuss performance
The importance of encouraging achievement
After completing this course the learner will be able to
Establish a baseline
Discuss performance
Encourage achievement
Conducting Performance Reviews
Description
Performance reviews are one of the most challenging responsibilities
that leaders have, and this
course will walk you through the process step by step and help you
avoid many common pitfalls.
There are ways to get the employee involved in the review process,
and techniques to use in the
performance discussion itself. You'll be given techniques for dealing
with challenging situations and
responses, and important suggestions for improving employee performance
in the next review
period.
Audience
This course addresses the training needs of supervisors and management.
Prerequisites
None.
Course Duration
»
1. 5 hours
Topics Include
How to begin the process
»
The importance of role clarification
»
Techniques for handling special cases and unusual circumstances
»
Documentation you should gather before you begin the review
»
The employee's responsibility in the review process
»
How to coach your employee to prepare for the review
Techniques to discuss performance
»
Boundaries to set for the discussion
»
Tips to establish a positive, open, and trusting atmosphere
»
How to deal with challenging responses
»
Questions to help you obtain useful and important input from the
employee
»
How to make your message clear
»
Methods to help you focus on behavior
Everything Courseware
Conducting Performance Reviews
The importance of encouraging achievement
»
Tips to help you become successful at giving feedback
»
How to give feedback in special cases
»
Hints for effective coaching for successful development and improvement
»
How to document performance
Objectives
After completing this course the learner will be able to
Establish a baseline
»
Clarify job responsibilities
»
Gather supporting information
»
Help the employee prepare
Discuss performance
»
Develop a plan for the discussion
»
Apply effective interviewing techniques
»
Implement the plan
»
Maintain focus
Encourage achievement
»
Provide ongoing feedback
»
Coach employees for continuous improvement
»
Document performance