Everything Quick Business

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Regain or maintain your competitive advantage. Sharpen your business and interpersonal skills with our full range of courses on leadership, communication, management, sales and personal success.
Achieving Personal Goals
Applying Leadership Basics
Balancing Work and Family
Basics of Effective Communication
Basics of Effective Selling
Building Strong Customer Relationships
Closing the Sale
Conducting Performance Reviews
Conflict Intervention
Creating a Strong Leadership Team
Creating an Effective Sales Team
Dealing with Difficult Customers
Dealing with Violence in The Workplace
Delegating
Developing a Strategic Plan
Discharging Employees
Disciplining and Redirecting Employees
Financial Basics for Non-financial Managers
Intercultural Business Etiquette
Internet Basics
Interviewing Job Candidates
Interviewing Skills for Job Candidates
Leading Effective Meetings
Leading Effective Teams
Managing a Virtual Office
Managing Change
Managing Projects
Managing Stress
Managing Your 401(k)
Mastering Cold Calls
Motivatin Employees
Negotiating for the Sales Professional
Presentation Skills
Preventing Sexual Harassment for Employees
Preventing Sexual Harassment for Leaders
Preventing Workplace Violence
Providing Effective Feedback
Qualifying Sales Prospects
Recognizing and Avoiding Burnout
Recognizing and Managing Anger
Recognizing Employee Performance
Setting Performance Goals and Expectations
Solving Problems as a Team
Succeeding as a Supervisor
Telephone Sales Skills
Time Management
Understanding and Using Contracts
Value Diversity

Internet Basics

Although the Internet has been an integral part of many people's lives for several years, there are many who are just now taking advantage of its many resources. This course is for those who have little or no previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, and an overview of the resources available online and important security information.

The course covers such topics as

How to master navigation
How to surf the Net
How to interact with confidence

After completing this course the learner will be able to

Master navigation
Surf with a purpose
Interact with confidence

Internet Basics
Description
Although the Internet has been an integral part of many people's lives for several years, there are
many who are just now taking advantage of its many resources. This course is for those who have
little or no previous exposure to the Internet. It includes the most common Internet terms, basic
navigation information, and an overview of the resources available online and important security
information.
Audience
This course addresses the training needs of all employees.
Prerequisites
None.
Course Duration
» 1. 5 hours
Topics Include
How to master navigation
» Online jargon
» How the basic tools can get you where you want to go
» The shortcuts that will save you time
» Standard navigation cues
» Using hyperlinks
How to surf the Net
» Tips for getting on the Net
» Where to find useful portals
» How to browse directories
» Ways to use search engines
» Search strategies
» How to track the sites you've visited
» Techniques for filtering cyber garbage and scanning for viruses
Everything Courseware
Internet Basics
How to interact with confidence
» How to use email and chat rooms
» Tips on using instant messaging
» Ways to get access to targeted mailing lists
» Proper email etiquette
» Techniques for protect your privacy
» How to ensure that your purchases are secure
Objectives
After completing this course the learner will be able to
Master navigation
» Speak the online jargon
» Navigate efficiently
Surf with a purpose
» Choose the best entry point
» Strategize your searches
» Mark past sites
» Filter the garbage
Interact with confidence
» Communicate with email and chat rooms
» Employ proper email etiquette
» Protect your online privacy
» Buy securely

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