Everything Quick Business

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Regain or maintain your competitive advantage. Sharpen your business and interpersonal skills with our full range of courses on leadership, communication, management, sales and personal success.
Achieving Personal Goals
Applying Leadership Basics
Balancing Work and Family
Basics of Effective Communication
Basics of Effective Selling
Building Strong Customer Relationships
Closing the Sale
Conducting Performance Reviews
Conflict Intervention
Creating a Strong Leadership Team
Creating an Effective Sales Team
Dealing with Difficult Customers
Dealing with Violence in The Workplace
Delegating
Developing a Strategic Plan
Discharging Employees
Disciplining and Redirecting Employees
Financial Basics for Non-financial Managers
Intercultural Business Etiquette
Internet Basics
Interviewing Job Candidates
Interviewing Skills for Job Candidates
Leading Effective Meetings
Leading Effective Teams
Managing a Virtual Office
Managing Change
Managing Projects
Managing Stress
Managing Your 401(k)
Mastering Cold Calls
Motivatin Employees
Negotiating for the Sales Professional
Presentation Skills
Preventing Sexual Harassment for Employees
Preventing Sexual Harassment for Leaders
Preventing Workplace Violence
Providing Effective Feedback
Qualifying Sales Prospects
Recognizing and Avoiding Burnout
Recognizing and Managing Anger
Recognizing Employee Performance
Setting Performance Goals and Expectations
Solving Problems as a Team
Succeeding as a Supervisor
Telephone Sales Skills
Time Management
Understanding and Using Contracts
Value Diversity

Managing Change

Poorly managed change can account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that all employees experience, and suggestions for rebuilding trust and developing commitment to the changes that are implemented.

The course covers such topics as

The importance of implementing a plan
The Three Phases of Transition
The need to assure results

After completing this course the learner will be able to

Start with a plan
Focus on "transition" factors
Assure results

Managing Change
Description
Poorly managed change can account for a huge amount of lost productivity. This course covers
the most essential elements of living with and managing continual change. There are simple and
straightforward techniques for dealing with the inevitable resistance, methods for setting goals and
developing a plan, tools for understanding the personal and professional stresses that all employees
experience, and suggestions for rebuilding trust and developing commitment to the changes that
are implemented.
Audience
This course addresses the training needs of supervisors and management.
Prerequisites
None.
Course Duration
» 1. 5 hours
Topics Include
The importance of implementing a plan
» Tips on how to specifically define the goals you want to reach
» A formula to help you set short-term and long-term objectives
» How to develop measurements of success
» Techniques to prepare you for potential problems
» The benefits of using a Risk Analysis Worksheet
The Three Phases of Transition
» Suggestions to guide you as you help people deal with loss
» How to deal with the concerns people have
» Guidelines for overcoming resistance
» Suggestions to help you resolve your own adaptation to change
The need to assure results
» Suggestions for rebuilding trust
» How to demonstrate a commitment to change
» Methods to monitor and assess progress
» Insight about learning from mistakes
Everything Courseware
Managing Change
Objectives
After completing this course you will be able to
Start with a plan
» Set goals
» Develop a strategy
» Define roles
» Anticipate predictable problems
Focus on "transition" factors
» Address the three phases of transition
» Respect individual concerns
» Deal with resistance
Assure results
» Reinforce the vision
» Demonstrate commitment to the change
» Monitor and assess progress

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