Learn about the communication issues that arise from living and working within a diverse community, and develop the skills to improve your communication in a multicultural business environment.

Module Outline

What is multiculturalism? Multiculturalism involves the acceptance of all people, and allows for the diversities between cultures races, colours, genders, sexual orientation, and physical or mental ability. It is the principal upon which the Canadian Charter of Rights and Freedoms is based. Multicultural communication involves dealing with the communication issues that arise from living and working within a diverse community. This module allows you to explore some of the key issues in multicultural communication, and then develop some skills that will help you to become a better communicator in a diverse, multicultural business environment.

Learning Objectives

On completion of this 2 hour module you should be able to:

Define culture and identify different forms of culture.
List several universal systems.
List methods of avoiding stereotypes.
Identify guidelines for effective verbal, non-verbal, and written communications.
Define and create different letter-writing structures.
Skill Set

COMMUNICATION
CUSTOMER RELATIONSHIP MANAGEMENT
INTERPERSONAL