Learn the component parts of the sales process,
including the stages of buying and the stages of selling, in order
to improve your sales technique and enhance the level of customer
service you are providing.
Module Outline
The sales process involves much more than simply making a sale.
In fact, there are many elements to keep in mind from the time
you make contact with a client, until the time the client purchases
your product or service and walks away fully satisfied. Fortunately,
once you are aware of the elements of the sales process, you will
be able to facilitate a sale with skill and confidence. In this
module, you will learn to identify the stages of the buying and
selling process. In addition, you will learn techniques that will
ensure that you are focused on meeting the real needs of your clients.
As a result, you will provide your clients with top-quality customer
service every time.
Learning Objectives
On completion of this 2 hour module you should be able to:
Identify the buying stages.
Identify the selling stages.
Define active listening and list techniques for active listening
and questioning.
Outline ways to establish need, present a product, and close a
sale.
Skill Set
COMMUNICATION
CUSTOMER RELATIONSHIP MANAGEMENT
|
