Practice Active Listening

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Customer Service Certificate

Customer Service Certificate
Real Time Full Audio and Visual Instruction
Learn at your own Pace

Increase sales with increased customer service. Learn to create and maintain valuable customer relationships, create winning first impressions, overcome barriers, diffuse tensions, improve telephone skills, communication styles and sales processes.

Estimated program length : 23 Hour(s).

Customer Service Certificate Only $99.95 Buy Now
Providing Service Excellence Creating Customer Relationships Telephone Skills Creating Winning First Impressions Helping and Keeping Clients Diffusing Tense Situations Body Language On and Off the Phone Practice Active Listening Providing Quality Service Communication Styles Essential Multicultural Communication Introduction to the Sales Process
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Learn the difference between hearing and active listening, and the steps involved in improving your listening skills.

Module Outline

How often have you attended a meeting and walked away without a clear recollection of what was discussed? You might have heard what was being said, but you weren't really listening. And that's the problem. Active listening is a skill that few of us possess, but it is a skill that is worth learning because it will improve your ability to provide quality service to your customers. This module will help you improve your listening skills by explaining the difference between hearing and listening, and by outlining the steps involved in becoming an active listener.

Learning Objectives

On completion of this 1 hour module you should be able to:

Define active listening.
List the benefits of active listening.
Identify the components of active listening.
Skill Set

COMMUNICATION
CUSTOMER RELATIONSHIP MANAGEMENT
INTERPERSONAL