Everything Desktop Training

Our curriculum combines proven instructional design techniques, realistic simulation and unparalleled interactivity with challenges, tests and feedback. Master the world's leading productivity tools today

Microsoft Outlook 2000 Training

Get the most from Outlook 2000. Outlook 2000 Training shows the learner how to manage e-mail, tasks, and appointments with Microsoft's versatile e-mail and scheduling program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam.

Microsoft Outlook 2000 Training covers topics such as

Sending e-mail messages
Working with attachments and templates
Managing e-mail messages
Working with Tasks and Contacts
Organizing items using categories

Discover the power and flexibility of the world's most versatile e-mail and scheduling application, Microsoft Outlook 2000. Our in-depth, easy-to-follow courses lead you through common tasks using a clear, step-by-step approach. Microsoft Outlook 2000 Training takes the guesswork out of using Outlook 2000.

Learn exactly what you need to know with our interactive multimedia courseware. Our animations and simulations teach fundamental techniques and let you apply what you have learned in a realistic application environment.

Microsoft Outlook 2000 Training prepares you for the Microsoft Office User Specialist (MOUS) certification exam

Outlook 2000 Training

Course Objectives
After completing these Learning Objects, the learner will be able to perform tasks such as:
» Using Outlook 2000 Mail to communicate with others
» Using Outlook 2000 to manage messages
» Navigating and using Outlook 2000 effectively
» Using Contacts
» Using Tasks
» Integrating Office applications and other applications with Outlook 2000 components
» Using Notes
Media Selection
Contextual Simulations: 63 Audio: Yes
Graphics display the user interface and key concepts
Rollovers let users interact with and view supplemental information
Animations illustrate processes
Advanced simulation technology allows users to practice skills and gauge their proficiency
Course Outline
Introducing Outlook 2000
Receiving E-mail Messages
Navigating within Mail
Sending E-mail Messages
Working with Attachments & Templates
Customizing Mail
Printing E-mail
Working with Folders
Managing E-mail Messages
Scheduling Appointments
Customizing the Calendar
Printing in Calendar
Planning a Meeting
Integrating Calendar with other Outlook Components
Working with Contacts
Working with Journal
Working with Tasks
Assigning tasks
Working with Categories
Organizing Items Using Categories
Using Notes

Course Description
Get the most from Outlook 2000. Outlook 2000 Training shows the learner how to manage
e-mail, tasks, and appointments with Microsoft's versatile scheduling program. It is also
excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam.
Audience Definition
Designed for learners who currently use or are beginning to use Microsoft Outlook 2000.
Prerequisites
Familiarity with the Microsoft Windows environment, and ability to use a keyboard and mouse.
Estimated Length
Each Learning Object is approximately 15-20 minutes in duration with a total
approximate time of 7 hours.

Assessment Description
Pre-assessment Challenge
(3-4 standard questions and a performance-based simulation)
Lesson Review
(2 standard questions)
Final Test
(3-4 standard questions and a performance-based simulation)
Detailed Course Outline and Objectives
The objectives in the following Learning Objects cover the Microsoft Office User Specialist
(MOUS) requirements.
Introducing Outlook 2000
» Navigate between Outlook components
» Use Outlook Help and the Office Assistant
Receiving E-mail Messages
» Read e-mail
» Reply to e-mail
» Forward, recall and flag e-mail
Navigating within Mail
» Navigate within mail
» Set viewing options
» Customize menu and task bars
» Find messages
Sending E-mail Messages
» Address e-mail by entering text
» Compose e-mail by entering text
» Send e-mail
Working with Attachments and Templates
» Use the Address Book to address mail
» Work with attachments
» Use mail templates to compose mail
Customizing Mail
» Add a signature to your outgoing mail
» Customize the look of your mail
» Integrate and use mail with other Outlook components
Printing E-mail
» Print an open message
» Configure basic mail print options
Working with Folders
» Create folders
» Move items between folders
Managing E-mail Messages
» Sort mail
» Filter a view
» Archive mail messages
Outlook 2000 Training Product Description
Scheduling Appointments
» Schedule appointments and events
» Set reminders
» Schedule recurring appointments
» Schedule multi-day events
Customizing the Calendar
» Customize the Calendar view
» Customize the menu and toolbars
Printing in Calendar
» Save a personal or team calendar as a Web page
» Print a Calendar
» Configure options for printing your Calendar
Planning a Meeting
» Plan meetings involving others
» Add and remove attendees from the attendees list
» Book office resources like rooms and equipment directly
Integrating Calendar with other Outlook Components
» Use personal distribution lists in meeting requests
» Use the Outlook Shortcuts Bar with your calendar
Working with Contacts
» Create, edit, and delete contacts
» Send contact information via e-mail
» Sort contacts using fields
Working with Journal
» Manually record an activity in a journal
» Link activities to a Contact
Working with Tasks
» Change the view for tasks
» Create and update one-time tasks
» Create tasks from other Outlook components
Assigning tasks
» Accept and decline tasks
» Assign tasks to others
Working with Categories
» Assign items to a category
» Modify the Outlook Master Category List
Using Notes
» Create and edit notes
» Organize and view notes
» Customize notes
Organizing Items Using Categories
» Organize tasks using categories
» Organize contacts by category
» Sort information using categories