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Microsoft Outlook 2002 Training

Microsoft Outlook 2002 Training provides core skills necessary to effectively use Outlook 2002. Learn how to manage e-mail, tasks, and appointments with Microsoft's versatile e-mail and scheduling program. The training is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam.

Microsoft Outlook 2002 Training covers topics such as

Using Outlook Mail to communicate with others
Using Outlook to manage messages
Navigating and using Outlook effectively
Working with folders
Using Contacts
Working with Journal
Using Tasks
Using Notes

Discover the world's most versatile e-mail and scheduling application, Microsoft Outlook 2002. Our in-depth, easy-to-follow courses lead you through common tasks using a clear, step-by-step approach. Microsoft Outlook 2002 Training takes the guesswork out of using Outlook 2002.

Learn exactly what you need to know with our interactive multimedia courseware. Our animations and simulations teach fundamental techniques and let you apply what you have learned in a realistic application environment. Microsoft Outlook 2002 Training prepares you for the Microsoft Office User Specialist (MOUS) certification exam

Outlook 2002 Training

Course Objectives
After completing these Learning Objects, the learner will be able to perform tasks such as:
» Using Outlook Mail to communicate with others
» Using Outlook to manage messages
» Navigating and using Outlook effectively
» Using Contacts
» Working with Journal
» Using Tasks
» Using Notes
Media Selection
Contextual Simulations: 51 Audio: Yes
Graphics display the user interface and key concepts
Rollovers let users interact with and view supplemental information
Animations illustrate processes
Advanced simulation technology allows users to practice skills and gauge their proficiency
Course Outline
Outlook 2002 Training
Introducing Outlook
Creating E-mail Messages
Responding to E-mail Messages
Setting Message Options
Customizing Mail
Finding and Printing Messages
Managing E-mail Messages
Saving and Archiving Messages
Scheduling Appointments
Scheduling Meetings
Responding to Meeting Requests
Creating and Managing Contacts
Organizing and Sorting Contacts
Working with Tasks
Managing Tasks
Creating and Managing Notes
Working with Journal

Course Description
Outlook 2002 Training will provide the learner with the core skills necessary to efficiently use
Outlook 2002, Microsoft's personal information management and communication program.
It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam.
Audience Definition
Designed for learners who currently use or are beginning to use Microsoft Outlook 2002.
Prerequisites
Familiarity with the Microsoft Windows environment, and ability to use a keyboard and mouse.
Estimated Length
Each Learning Object is approximately 15-20 minutes in duration with a total
approximate time of 5.5 hours.

Assessment Description
Pre-assessment Challenge
(3-4 standard questions and a performance-based simulation)
Lesson Review
(2 standard questions)
Final Test
(3-4 standard questions and a performance-based simulation)
Detailed Course Outline and Objectives
The following learning objectives cover the Microsoft Office User Specialist (MOUS) requirements.
Introducing Outlook
» Navigate between Outlook components
» Customize Outlook views
» Use Outlook's Help feature
Creating E-mail Messages
» Compose and send e-mail messages
» Create an Office document from within Outlook
» Insert message attachments
Responding to E-mail Messages
» Open messages
» Reply to and forward messages
» Delete messages
Setting Message Options
» Flag a message, and set importance and sensitivity levels
» Request read receipts
» Modify message delivery options
Customizing Mail
» Create signatures
» Use stationery
» Select default fonts and message formats
Finding and Printing Messages
» Find messages
» Print messages
Managing E-mail Messages
» Create and use folders
» Assign categories to messages
» Sort messages
Saving and Archiving Messages
» Save messages as text files
» Save messages as HTML files
» Archive messages manually
Scheduling Appointments
» Schedule appointments
» Apply conditional formats to appointments
» Assign categories to appointments
Scheduling Meetings
» Schedule meetings and invite attendees
» Booking resources for meetings
» Set reminders
Responding to Meeting Requests
» Accept and decline meeting requests
» Propose new meeting times
» Print the calendar using different views
Creating and Managing Contacts
» Create and add contacts
» Edit and delete contacts
» Save and send a contact as a vCard
Organizing and Sorting Contacts
» Assign categories to contacts
» Organize contacts using categories
» Sort contacts
» Create a distribution list
Working with Tasks
» Create tasks
» Update tasks
» Assign tasks
Managing Tasks
» Accept and decline tasks
» Delegate tasks
» Organize tasks using categories
Creating and Managing Notes
» Create and edit notes
» Link notes to contacts
» Assign categories to notes
Working with Journal
» Manually record an activity in Journal
» Link activities to a contact
» Track all activities for contacts