| Are you sure your e-mails are understood?
Module Outline
In many corporations e-mail is widely depended upon as the first
form of communication. The simplicity and speed, which makes e-mail
such an effective form of communication, can also lead to poor
communication.
The module includes a case study of how a technical support representative
improves the effectiveness of their e-mail contact with a customer.
There are job aids for writing effective e-mail that are printable
and can be downloaded.
Learning Objectives
On completion of this 2 hour module you should be able to:
address the challenges of writing e-mail.
learn how to craft a well-written e-mail to ensure people quickly
and readily grasp what you are saying.
learn principles of effective communication and how to word and
structure your emails to ensure you convey a positive and persuasive
message to the reader.
Skill Set
COMMUNICATIONS
INTERNET
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