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| How well do you get along at
work? These concise, learner-friendly personal development modules
will help you develop a positive work environment, improve your productivity,
enhance your interpersonal relationships, and find a healthy balance
between work, family and self. The program addresses key topics including
effective communication, coping with stress, self esteem, skills
for managers, and building a healthy workplace culture. Estimated program length : 11 Hour(s). |
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Learn the basics your customer service team should knowModule Outline Quality customer service has become the watchword of business – and with good reason. When clients and customers feel well-served, they keep coming back and that's the basis of continued success for any business. It's the people within an organization and the attitude they bring to serving customers that puts the quality into customer service. That's why understanding customer needs and the importance of a strong service team is so important to providing good service. Learning Objectives On completion of this 0.5 hour module you should be able to: Explain the importance of a qualified service team. CUSTOMER RELATIONSHIP MANAGEMENT |
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