Workplace and Personal Skills Certificate

  • Workplace and Personal Skills Certificate
  • Real Time Full Audio and Visual Instruction
  • Learn at your own Pace
How well do you get along at work? These concise, learner-friendly personal development modules will help you develop a positive work environment, improve your productivity, enhance your interpersonal relationships, and find a healthy balance between work, family and self. The program addresses key topics including effective communication, coping with stress, self esteem, skills for managers, and building a healthy workplace culture.

Estimated program length : 11 Hour(s).
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Enhance your communication skills.

Module Outline

The ability to communicate effectively is critical to success in the workplace. We spend 80% of our waking hours in some form of communication. At work, the people we communicate with may include managers, colleagues, subordinates, customers, suppliers and the general public, to name a few. Poor communication skills affect workplace relationships and may even prevent us from doing our jobs well. On the other hand, effective communication improves our job performance and enhances our day-to-day contact with others. In this module, we will look at three components of effective communication: listening well, expressing ourselves through talking, and being assertive.

Learning Objectives

On completion of this 0.5 hour module you should be able to:

Identify strategies for becoming a good listener.
List characteristics of successful talkers.
Define assertiveness.
Discuss the benefits of being assertive.
Skill Set

PERSONAL DEVELOPMENT

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