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This training course explains how to troubleshoot common system problems.
Objectives:
After completing this training course , students will be able to:
- Deal with clients professionally and gather important symptom information
- Find clues to help solve system problems
- Use software diagnostics to identify problems
- Test hardware problems
- Isolate system problems and dead system causes
- Find and resolve operating system problems
Outline:
- Initial Troubleshooting Tips
- Software Diagnostics
- Hardware Troubleshooting
- Tracking Down Problems
- Operating Systems Troubleshooting
- Problems Starting Windows 9x and 2000
- Isolating Windows 9x and 2000 Problems
Features:
- Exercises that allow users to practice the application
- A Skill Assessment
- Activities that allow users to apply training course concepts in an interactive questioning environment
- A file containing the text of the exercises
- A glossary
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This training course is for anyone preparing for the A+ Core Hardware examination and the A+ Operating System Technologies examination.
Prerequisites:
CompTIA A+ 2001 Hardware and Operating System: Computer IntroductionCompTIA A+ 2001 Hardware and Operating System: The System BoardCompTIA A+ 2001 Hardware and Operating System: Connecting PeripheralsCompTIA A+ 2001 Hardware and Operating System: Operating SystemsCompTIA A+ 2001 Hardware and Operating System: MS-DOSCompTIA A+ 2001 Hardware and Operating System: Windows 9x and 2000CompTIA A+ 2001 Hardware and Operating System: Disk DrivesCompTIA A+ 2001 Hardware and Operating System: MonitorsCompTIA A+ 2001 Hardware and Operating System: ModemsCompTIA A+ 2001 Hardware and Operating System: PrintersCompTIA A+ 2001 Hardware and Operating System: Networks
Technical Requirements:
200MHz Pentium with 32MB Ram. 640 x 480 256-color video (800 x 600 is recommended). Windows 95, 98, NT, 2000, or XP. Minimum Connection Speed: 28.8k. Internet Explorer 5.0 or higher required. Authorware and Macromedia Flash player recommended but not required. JavaScript must be enabled. Netscape and AOL browsers not supported.
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- Intel®, Pentium®, Pentium II®, Pentium III® MMX®, Celeron® are registered trademarks of Intel Corporation.
- Cyrix® is a registered trademark of Cyrix Corporation.
- AMD®, Athlon®, Duron®, K5®, and K6® are registered trademarks of Advanced Micro Devices, Inc.
- FireWire® is a registered trademark of Apple Computer, Inc.
- Microsoft® is a registered trademark of Microsoft Corporation.
- Windows® is a registered trademark of Microsoft Corporation.
Terms of Use:
None
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