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Terminology (11:24)
Basic terms, concepts, and functions of system modules
Components (14:44)
Distinguish between the popular CPU chips in terms of
their basic characteristics. The purpose of CMOS (Complementary
Metal-Oxide Semiconductor), what it contains and how to change
its basic parameters.
Ports (12:10)
Common peripheral ports, associated cabling, and their
connectors.
Proper procedures for installing and configuring IDE/EIDE
devices.
Proper procedures for installing and configuring SCSI devices.
Proper procedures for installing and configuring peripheral devices.
Hardware methods of upgrading system performance, procedures for replacing
basic subsystem components, unique components and when to use them.
Modems & Drives (14:29)
Modem and Drive function and operations. How Drives
work different drives and media.
Boot Process (12:19)
Installation, Configuration, and Upgrading Basic terms,
concepts, and functions of system modules, including how each
module should work during normal operation and during the boot
process. Basic procedures for adding and removing field replaceable
modules for both desktop and portable systems.
IRQ DMA I/O (6:57)
Available IRQ's, DMA's, and I/O addresses and procedures
for device installation and configuration.
PC Maintenance (12:02)
Common symptoms and problems associated with each module
and how to troubleshoot and isolate the problems. Basic troubleshooting
procedures and how to elicit problem symptoms from customers.
Purpose of various types of preventive maintenance products and
procedures and when to use them. Issues, procedures and devices
for protection within the computing environment, including people,
hardware and the surrounding workspace
CPU Memory (14:08)
Categories of RAM (Random Access Memory) terminology,
their locations, and physical characteristics. The most popular
type of motherboards, their components, and their architecture
(bus structures and power supplies)
Printers Troubleshooting (6:42)
Basic concepts, printer operations and printer components.
Care and service techniques and common problems with primary printer types.
Networks Networking (19:43)
Basic networking concepts, including how a network works
and the ramifications of repairs on the network.
OS DOS Operating Systems (33:56)
Fundamentals of DOS The operating system’s functions,
structure, and major system files to navigate the operating system
and how to get to needed technical information.
Windows Operating Systems (15:16)
Fundamentals of Operating Systems. Basic concepts and
procedures for creating, viewing and managing files, directories
and disks. This includes procedures for changing file attributes
and the ramifications of those changes.
System Tools (16:45)
Operating systems tools and resources.
OS DOS Operating Systems (33:56)
Fundamentals of DOS The operating system’s
functions, structure, and major system files to navigate the
operating system and how to get to needed technical information.
Windows Operating Systems (15:16) Fundamentals
of Operating Systems. Basic concepts and procedures for creating,
viewing and managing files, directories and disks. This includes
procedures for changing file attributes and the ramifications
of those changes. Windows 9x
Operating systems tools and resources. Windows 2000
(18:42)
Configuration of operating system. System set up and
resource fundamentals.
Keyboard Shortcuts (18:20) Keyboard and windows
shortcut keys.
Windows Explorer (32:31) Major Operating System
components File and folder set up. Tools a options folder view
options. Configuration of settings Properties
settings and windows environment set up.
Windows Explorer (16:34) Major Operating System
components File and folder set up. Tools a options folder view
options. Configuration of settings
Control Panel (36:05) Accessibility Options
add/remove hardware and software. Date and time. Fonts installation.
Keyboard options, mouse options, networks connections. Regional
and Language options. Scheduled tasks, sounds and audio devices.
System tools and task bar and start menu.
System Tools (25:00) Operating systems tools
and resources Mapping networks drive. Scheduling of tasks and
maintained. Disk clean up, disk de fragmentation system information
Diagnostic tools file checker Dr watson system information Add/Remove
Programs properties.
Working with Windows 2000 (46:38) The procedures
for installing Windows 2000 for bringing the software to a basic
operational level. Steps to perform an operating system upgrade.
The basic system boot sequences and boot methods, including the
steps to create an emergency boot disk with utilities installed
for Windows 9x, Windows NT, and Windows 2000. Procedures for
loading/adding and configuring application device drivers, and
the necessary software for certain devices.
Networks (9:12) The networking capabilities
of Windows including procedures for connecting to the network.
Concepts and capabilities relating to the Internet and basic
procedures for setting up a system for Internet access.
Diagnosing and Troubleshooting (16:06) Recognize
and interpret the meaning of common error codes and startup messages
from the boot sequence, and identify steps to correct the problems.
Common problems and determine how to resolve them.
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