Customer Service Certificate Training Courseware

Products

Resources

Specials

Categories

Products Search

Business|
>> Customer Service Certificate

Customer Service Certificate

Customer Service Certificate: Customer Service Certificate

Customer Service Certificate

Real Time Full Audio and Visual Instruction

Learn at your own Pace

Course Outline

Increase sales with increased customer service. Learn to create and maintain valuable customer relationships, create winning first impressions, overcome barriers, diffuse tensions, improve telephone skills, communication styles and sales processes.

Estimated program length : 23 Hour(s).

Customer Service Certificate

Format:CD

Duration:
23 hrs
In Stock

Course Outline

Increase sales with increased customer service. Learn to create and maintain valuable customer relationships, create winning first impressions, overcome barriers, diffuse tensions, improve telephone skills, communication styles and sales processes. Estimated program length : 23 Hour(s).

Description

Providing Service Excellence Creating Customer Relationships Telephone Skills Creating Winning First Impressions Helping and Keeping Clients Diffusing Tense Situations Body Language On and Off the Phone Practice Active Listening Providing Quality Service Communication Styles Essential Multicultural Communication Introduction to the Sales Process