Everything Quick Business

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Regain or maintain your competitive advantage. Sharpen your business and interpersonal skills with our full range of courses on leadership, communication, management, sales and personal success.
Achieving Personal Goals
Applying Leadership Basics
Balancing Work and Family
Basics of Effective Communication
Basics of Effective Selling
Building Strong Customer Relationships
Closing the Sale
Conducting Performance Reviews
Conflict Intervention
Creating a Strong Leadership Team
Creating an Effective Sales Team
Dealing with Difficult Customers
Dealing with Violence in The Workplace
Delegating
Developing a Strategic Plan
Discharging Employees
Disciplining and Redirecting Employees
Financial Basics for Non-financial Managers
Intercultural Business Etiquette
Internet Basics
Interviewing Job Candidates
Interviewing Skills for Job Candidates
Leading Effective Meetings
Leading Effective Teams
Managing a Virtual Office
Managing Change
Managing Projects
Managing Stress
Managing Your 401(k)
Mastering Cold Calls
Motivatin Employees
Negotiating for the Sales Professional
Presentation Skills
Preventing Sexual Harassment for Employees
Preventing Sexual Harassment for Leaders
Preventing Workplace Violence
Providing Effective Feedback
Qualifying Sales Prospects
Recognizing and Avoiding Burnout
Recognizing and Managing Anger
Recognizing Employee Performance
Setting Performance Goals and Expectations
Solving Problems as a Team
Succeeding as a Supervisor
Telephone Sales Skills
Time Management
Understanding and Using Contracts
Value Diversity

Building Strong Customer Relationships

This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs you will get from using the methods and approach in this course.

The course covers such topics as

Tips to help you know your customer
Methods to help you develop a customer focus
Smart techniques to help you implement a customer service program
Tips to maintain a customer friendly culture

After completing this course the learner will be able to

Know their customers
Develop a customer focus
Implement a customer service program
Maintain a customer friendly culture

Building Strong Customer Relationships
Description
This course will help you get to know your customer as you use the tools that are provided to
conduct customer audits and listen to customer feedback. There are techniques for developing
a customer focus and gaining the commitment of all employees to excellent customer service.
A company-wide customer friendly culture will be just one of the payoffs you'll get from using the
methods and approach in this course.
Audience
This course addresses the training needs of supervisors and management.
Prerequisites
None.
Course Duration
» 1. 5 hours
Topics Include
Tips to help you know your customer
» How to conduct internal and external evaluations
» Suggestions that will help you listen to feedback
» Different data collection methods
» Successful customer service stories
» How to assess needed changes
Methods to help you develop a customer focus
» Tips on how to commit your organization to customer service
» How to identify opportunities to be extraordinary
» Benefits of establishing a customer service vision
» Suggestions for making customer service an intrinsic value
Smart techniques to help you implement a customer service program
» How to develop effective standards
» The benefits of formulating a creed
» Tips to teach employees how to master customer service
» Guidance to help you develop a formal rewards program
Everything Courseware
Building Strong Customer Relationships
Tips to maintain a customer friendly culture
» How to respond to customer service problems
» Methods to help you emphasize problem solving in your organization
» Examples that illustrate how to obtain meaningful feedback
» Suggestions on how to handle difficult people
Objectives
After completing this course the learner will be able to
Know their customers
» Conduct evaluations
» Analyze and communicate results
Develop a customer focus
» Provide extraordinary service
» Create a customer friendly workplace
Implement a customer service program
» Establish a customer service strategy
» Execute training programs
» Reward excellence
Maintain a customer friendly culture
» Respond to problems
» Handle difficult people
» Keep service alive

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