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Building Strong Customer Relationships
This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs you will get from using the methods and approach in this course.
The course covers such topics as
Tips to help you know your customer
Methods to help you develop a customer focus
Smart techniques to help you implement a customer service program
Tips to maintain a customer friendly culture
After completing this course the learner will be able to
Know their customers
Develop a customer focus
Implement a customer service program
Maintain a customer friendly culture
Building Strong Customer Relationships
Description
This course will help you get to know your customer as you use
the tools that are provided to
conduct customer audits and listen to customer feedback. There
are techniques for developing
a customer focus and gaining the commitment of all employees to
excellent customer service.
A company-wide customer friendly culture will be just one of the
payoffs you'll get from using the
methods and approach in this course.
Audience
This course addresses the training needs of supervisors and management.
Prerequisites
None.
Course Duration
»
1. 5 hours
Topics Include
Tips to help you know your customer
»
How to conduct internal and external evaluations
»
Suggestions that will help you listen to feedback
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Different data collection methods
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Successful customer service stories
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How to assess needed changes
Methods to help you develop a customer focus
»
Tips on how to commit your organization to customer service
»
How to identify opportunities to be extraordinary
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Benefits of establishing a customer service vision
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Suggestions for making customer service an intrinsic value
Smart techniques to help you implement a customer service program
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How to develop effective standards
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The benefits of formulating a creed
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Tips to teach employees how to master customer service
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Guidance to help you develop a formal rewards program
Everything Courseware
Building Strong Customer Relationships
Tips to maintain a customer friendly culture
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How to respond to customer service problems
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Methods to help you emphasize problem solving in your organization
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Examples that illustrate how to obtain meaningful feedback
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Suggestions on how to handle difficult people
Objectives
After completing this course the learner will be able to
Know their customers
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Conduct evaluations
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Analyze and communicate results
Develop a customer focus
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Provide extraordinary service
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Create a customer friendly workplace
Implement a customer service program
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Establish a customer service strategy
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Execute training programs
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Reward excellence
Maintain a customer friendly culture
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Respond to problems
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Handle difficult people
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Keep service alive