Everything Quick Business

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Regain or maintain your competitive advantage. Sharpen your business and interpersonal skills with our full range of courses on leadership, communication, management, sales and personal success.
Achieving Personal Goals
Applying Leadership Basics
Balancing Work and Family
Basics of Effective Communication
Basics of Effective Selling
Building Strong Customer Relationships
Closing the Sale
Conducting Performance Reviews
Conflict Intervention
Creating a Strong Leadership Team
Creating an Effective Sales Team
Dealing with Difficult Customers
Dealing with Violence in The Workplace
Delegating
Developing a Strategic Plan
Discharging Employees
Disciplining and Redirecting Employees
Financial Basics for Non-financial Managers
Intercultural Business Etiquette
Internet Basics
Interviewing Job Candidates
Interviewing Skills for Job Candidates
Leading Effective Meetings
Leading Effective Teams
Managing a Virtual Office
Managing Change
Managing Projects
Managing Stress
Managing Your 401(k)
Mastering Cold Calls
Motivatin Employees
Negotiating for the Sales Professional
Presentation Skills
Preventing Sexual Harassment for Employees
Preventing Sexual Harassment for Leaders
Preventing Workplace Violence
Providing Effective Feedback
Qualifying Sales Prospects
Recognizing and Avoiding Burnout
Recognizing and Managing Anger
Recognizing Employee Performance
Setting Performance Goals and Expectations
Solving Problems as a Team
Succeeding as a Supervisor
Telephone Sales Skills
Time Management
Understanding and Using Contracts
Value Diversity

Discharging Employees

There are strict legal requirements as well as personal accountability when discharging an employee. This course covers all the critical aspects of termination, including information about the law and how it impacts the process and your decision. You will be given methods for identifying when discharge is appropriate and tools to help you prepare for the meeting. You will also learn specific techniques for communicating the decision and handling difficult employee reactions.

The course covers such topics as

How to identify when discharge is appropriate
Tools to help you prepare for the discharge
How to communicate the decision

After completing this course the learner will be able to

Identify when discharge is appropriate
Prepare for discharge
Communicate the decision

Disciplining and Redirecting Employees

The Strategies and Tips in this course will help a manager to improve overall performance by knowing when and how to take corrective action with problem employees. You are given specific disciplinary methods in this course, and techniques to ensure compliance. There are also tools and techniques for developing workable solutions with the individual involved and direction on what can be done if efforts are not successful.

The course covers such topics as

How to identify a substandard performance or unacceptable conduct problem
How to correct performance
How to proceed if formal discipline becomes necessary

After completing this course the learner will be able to

Identify a substandard performance or unacceptable conduct problem
Correct problems with performance or conduct in a supportive manner
Initiate formal progressive discipline

Financial Basics for Non-financial Managers

This course helps a non-financial manager make sense of the terms and concepts that are used in managing the financial aspects of a business. It explains basic financial structures and discusses the financial information you must have to run a business. You will learn how to read financial reports and understand the purpose and limitations of them. You will also get tools and methods to give you a complete picture of your financial position.

The course covers such topics as

How to understand basic financial structure
What to look for in financial reports
How to manage your financial position

After completing this course the learner will be able to

Understand financial structure
Apply reporting principles
Manage the financial position

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