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Closing the Sale
Many potentially effective sales people are unable to complete the only element of a sale that results in income-closing. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it happens.
The course covers such topics as
How to prepare for a professional close
How to make your case for the sale
Ways to confirm and complete the sale
After completing this course the learner will be able to
Prepare with professional sales techniques
Make the sale
Confirm the sale
Conducting Performance Reviews
Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. You will be given techniques for dealing with challenging situations and responses, and important suggestions for improving employee performance in the next review period.
The course covers such topics as
How to begin the process
Techniques to discuss performance
The importance of encouraging achievement
After completing this course the learner will be able to
Establish a baseline
Discuss performance
Encourage achievement
Conflict Intervention
This course is valuable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win-win situation, gaining commitment from all parties, and following through for complete resolution.
The course covers such topics as
How to assess the climate of a conflict
Methods to help you set the stage for a positive outcome
Smart techniques to help you broker a resolution
Advice to help you follow up on the resolution
After completing this course the learner will be able to
Assess the climate
Set the stage
Broker a resolution
Follow up on the resolution