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Creating a Strong Leadership Team
This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving issues to keep leaders focused and aligned.
The course covers such topics as
How to build a solid working relationship
The importance of creating and maintaining a shared vision
How to set clear priorities
After completing this course the learner will be able to
Build a solid working relationship
Build a solid working relationship
Set up clear procedures
Leadership is the most important element of a sales force's success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for improved performance.
The course covers such topics as
How to establish a strong but flexible framework
How to build the capabilities for the sales team
Ways to achieve sales results
After completing this course the learner will be able to
Establish a framework
Build the sales team
Achieve sales results
Dealing with Difficult Customers describes how to deal with today's savvy customers and avoid a customer service catastrophe. Taking this course will keep you aware of some of the pitfalls, show you how to calm angry customers, and resolve their complaints while keeping your cool.
The course covers such topics as
How to understand your difficult customers
Effective ways to respond to customer complaints
Methods for securing future business
After completing this course the learner will be able to
Understand difficult customers
Respond to customer complaints
Secure future business