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Dealing with Violence in the Workplace
Society at large and the workplace in particular are witnessing more violent behavior. This course has tools and methods to help the manager or supervisor recognize potentially violent situations and to take positive action to eliminate the potential problem. There is a wide array of techniques to help leaders use communication, conflict intervention, and interpersonal skills to defuse dangerous situations.
The course covers such topics as
How to understand violence in the workplace
How to reduce the risk of a violent incident
How to manage potentially violent situations
After completing this course the learner will be able to
Define workplace violence
Reduce risk
Manage potentially violent situations
Delegating
This course takes you through every step of the delegation process from beginning to end. You will learn how to define the task and determine who it should be given to. There are tips and techniques for monitoring a project's progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get the most value from every assignment.
The course covers such topics as
Lessons to help you define the task
How to make the assignment and delegate the task
The need to assure results
After completing this course the learner will be able to
Define the task
Delegate the task
Assure results
This course will lead you step-by-step through the development of a strategic plan, beginning with a powerful mission statement, analysis of your organization's strengths and weaknesses, and assessment of your competitive position. It includes tips on how to communicate the plan throughout the organization, convert it into action by developing supporting tactical plans, and reinforce results at all levels.
The course covers such topics as
How to develop a mission statement
How to craft the plan
How to convert the plan into action
How to evaluate performance at all levels
After completing this course the learner will be able to
Form a mission statement
Craft a plan
Implement the plan
Evaluate performance