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Dealing with Violence in the Workplace
Society at large and the workplace in particular are witnessing more violent behavior. This course has tools and methods to help the manager or supervisor recognize potentially violent situations and to take positive action to eliminate the potential problem. There is a wide array of techniques to help leaders use communication, conflict intervention, and interpersonal skills to defuse dangerous situations.
The course covers such topics as
How to understand violence in the workplace
How to reduce the risk of a violent incident
How to manage potentially violent situations
After completing this course the learner will be able to
Define workplace violence
Reduce risk
Manage potentially violent situations
Dealing with Violence in the Workplace
Description
Society at large and the workplace in particular are witnessing
more violent behavior. This course
has tools and methods to help the manager or supervisor recognize
potentially violent situations
and then to take positive action to eliminate the potential problem.
There is a wide array of
techniques to help leaders use communication, conflict intervention,
and interpersonal skills to
defuse dangerous situations.
Audience
This course addresses the training needs of all employees.
Prerequisites
None.
Course Duration
»
1. 5 hours
Topics Include
How to understand violence in the workplace
»
How violence is defined by the U.S. court system
»
Why it's important to know the parameters of violence
»
Causes of violent behavior
»
Early warning signs that may precede violent behavior
How to reduce the risk of a violent incident
»
Ways to reduce the risk of violence at work
»
How to recognize whether your company is contributing to the problem
»
Tips for implementing a preventative plan
»
Why it's important to train all employees in basic preventative
skills
How to manage potentially violent situations
»
Methods for managing a potentially violent situation
»
Techniques for dealing with disruptive behavior
»
Ways to diffuse violent situations
»
How to activate a violence response plan
Everything Courseware
Dealing with Violence in the Workplace
Objectives
After completing this course the learner will be able to
Define workplace violence
»
Understand the parameters of violence
»
Know the causes
»
Watch for early warning signs
Reduce risk
»
Recognize organizational contributors
»
Develop preventative measures
»
Implement a prevention plan
»
Train all employees
Manage potentially violent situations
»
Deal with disruptive behavior
»
Defuse violent situations
»
Activate a violence response plan