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Regain or maintain your competitive advantage. Sharpen your business and interpersonal skills with our full range of courses on leadership, communication, management, sales and personal success.
Achieving Personal Goals
Applying Leadership Basics
Balancing Work and Family
Basics of Effective Communication
Basics of Effective Selling
Building Strong Customer Relationships
Closing the Sale
Conducting Performance Reviews
Conflict Intervention
Creating a Strong Leadership Team
Creating an Effective Sales Team
Dealing with Difficult Customers
Dealing with Violence in The Workplace
Delegating
Developing a Strategic Plan
Discharging Employees
Disciplining and Redirecting Employees
Financial Basics for Non-financial Managers
Intercultural Business Etiquette
Internet Basics
Interviewing Job Candidates
Interviewing Skills for Job Candidates
Leading Effective Meetings
Leading Effective Teams
Managing a Virtual Office
Managing Change
Managing Projects
Managing Stress
Managing Your 401(k)
Mastering Cold Calls
Motivatin Employees
Negotiating for the Sales Professional
Presentation Skills
Preventing Sexual Harassment for Employees
Preventing Sexual Harassment for Leaders
Preventing Workplace Violence
Providing Effective Feedback
Qualifying Sales Prospects
Recognizing and Avoiding Burnout
Recognizing and Managing Anger
Recognizing Employee Performance
Setting Performance Goals and Expectations
Solving Problems as a Team
Succeeding as a Supervisor
Telephone Sales Skills
Time Management
Understanding and Using Contracts
Value Diversity

Valuing Diversity

This course provides an excellent base for the manager to learn about his or her own beliefs and to see the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and methods to gain involvement from diverse populations. The course also provides guidance on developing important organizational processes that support diversity, methods for soliciting participation from non-traditional contributors.

The course covers such topics as

How to appreciate the advantages of diversity in the workplace
Ways to overcome the barriers to change
Techniques to promote diversity in your organization

After completing this course the learner will be able to

Understand diversity
Recognize barriers to change
Integrate diversity

Valuing Diversity
Description
This course provides an excellent base for the manager to learn about his or her own beliefs and to
see the potential of a diverse workplace. There are tools and techniques to help a supervisor learn
to recognize the positive contributions all employees make in achieving the goals of the organization.
There are suggestions for modeling and promoting organizational values and methods to gain
involvement from diverse populations. The course also provides guidance on developing important
organizational processes that support diversity, methods for soliciting participation from non-traditional
contributors.
Audience
This course addresses the training needs of all employees.
Prerequisites
None.
Course Duration
» 1. 5 hours
Topics Include
How to appreciate the advantages of diversity in the workplace
» How diversity can give your organization a competitive edge in today's market
» How to capitalize on differences to develop new innovations
» Why it is essential to prepare for changes in technology and business
» Ways to avoid making significant mistakes than can ruin your business
Ways to overcome the barriers to change
» How to respond effectively to negative stereotyping and prejudice
» Ways to avoid discrimination
» Why it is important to respect differences
» Ways to build bridges of understanding despite differences
Techniques to promote diversity in your organization
» How to establish an productive and positive work environment
» Strategies to create powerful teams and workgroups
» How to improve productivity by making every employee feel important to the organization
» Ways to tap into key resources hidden in your organization
Everything Courseware
Valuing Diversity
Objectives
After completing this course the learner will be able to
Understand diversity
» Know what diversity is
» Trust in diversity's value
» Prepare for changing demographics
» Be part of organizational changes
Recognize barriers to change
» Discover influences on personal beliefs
» Assess her own experiences
» Be open to change
Integrate diversity
» Develop his own strategies
» Provide leadership
» Model organizational values

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