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Everything Quick Business

  • Business Training
  • Real Time Full Audio and Visual Instruction
  • Learn at your own PaceSite Meter
Regain or maintain your competitive advantage. Sharpen your business and interpersonal skills with our full range of courses on leadership, communication, management, sales and personal success.
Achieving Personal Goals
Applying Leadership Basics
Balancing Work and Family
Basics of Effective Communication
Basics of Effective Selling
Building Strong Customer Relationships
Closing the Sale
Conducting Performance Reviews
Conflict Intervention
Creating a Strong Leadership Team
Creating an Effective Sales Team
Dealing with Difficult Customers
Dealing with Violence in The Workplace
Delegating
Developing a Strategic Plan
Discharging Employees
Disciplining and Redirecting Employees
Financial Basics for Non-financial Managers
Intercultural Business Etiquette
Internet Basics
Interviewing Job Candidates
Interviewing Skills for Job Candidates
Leading Effective Meetings
Leading Effective Teams
Managing a Virtual Office
Managing Change
Managing Projects
Managing Stress
Managing Your 401(k)
Mastering Cold Calls
Motivatin Employees
Negotiating for the Sales Professional
Presentation Skills
Preventing Sexual Harassment for Employees
Preventing Sexual Harassment for Leaders
Preventing Workplace Violence
Providing Effective Feedback
Qualifying Sales Prospects
Recognizing and Avoiding Burnout
Recognizing and Managing Anger
Recognizing Employee Performance
Setting Performance Goals and Expectations
Solving Problems as a Team
Succeeding as a Supervisor
Telephone Sales Skills
Time Management
Understanding and Using Contracts
Value Diversity

Setting Performance Goals and Expectations

Productive and motivated employees are those who clearly understand what is expected of them in terms of performance and behavior. This course has tools and methods for collaboratively establishing goals and specific performance criteria for all employees. There are tips to help you obtain commitment to the goals and methods to help you review performance goals regularly. It also includes documentation guidelines and techniques to help you get results through effective feedback and positive reinforcement.

The course covers such topics as

How to get everyone marching to the same drum
Methods to help you review performance goals regularly
Smart techniques to help you get results

After completing this course the learner will be able to

Establish goals for all employees
Review performance goals regularly
Examine performance and assure results

Setting Performance Goals and Expectations
Description
Productive and motivated employees are those who clearly understand what is expected of them
in terms of performance and behavior. This course has tools and methods for collaboratively
establishing goals and specific performance criteria for all employees. There are tips to help you
obtain commitment to the goals and methods to help you review performance goals regularly. It
also includes documentation guidelines and techniques to help you get results through effective
feedback and positive reinforcement.
Audience
This course addresses the training needs of supervisors and management.
Prerequisites
None.
Course Duration
» 1. 5 hours
Topics Include
How to get everyone marching to the same drum
» How to establish goals for all employees
» Ways to identify employee strengths and weaknesses
» Methods to establish specific performance criteria
» Tips to help you obtain commitment to goals
Methods to help you review performance goals regularly
» Tools to help you gather information
» Documentation tips and techniques
» Guidelines for periodic performance discussions
» Tips for taking a collaborative approach
Smart techniques to help you get results
» How to provide effective feedback
» Ways to reinforce positive performance
» Tips on how to identify areas that need improvement
» Suggestions for removing roadblocks
Everything Courseware
Setting Performance Goals and Expectations
Objectives
After completing this course the learner will be able to
Establish goals for all employees
» Institute performance objectives
» Identify interests of the employees
» Set goals at the beginning
Review performance goals regularly
» Continually refine goals and expectations
» Meet with the employee to discuss objectives
» Identify behaviors needed to succeed
Examine performance and assure results
» Observe performance and results
» Provide regular feedback
» Coach, train, and counsel
» Conduct a summary review

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