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Solving Problems as a Team
This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also includes tools to aid you in tracking results and implementing corrective action.
The course covers such topics as
How to encourage collaboration on your team
Tools to help your team follow a standard practice
Ways to reinforce your team's solution
After completing this course the learner will be able to
Promote collaboration
Follow a standard process
Confirm a solution
A supervisor is a critical player in an organization's success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal skill assessments, and methods for organizing and managing the workflow.
The course covers such topics as
How to ensure that your unit's work gets done properly, promptly,
cost-effectively, and safely
How to develop your employees
How to construct a network of influence among your peers and bosses
After completing this course the learner will be able to
Ensure that the work of the unit gets done
Develop their employees
Construct a network of influence
This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone. It gives suggestions for relieving the anxiety of picking up the phone; checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach.
The course covers such topics as
How to prepare to make telephone sales calls
How to take action and make the calls
Ways to close the sale
After completing this course the learner will be able to
Prepare to make the call
Move from preparing to doing
Close the sale