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Succeeding as a Supervisor
A supervisor is a critical player in an organization's success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal skill assessments, and methods for organizing and managing the workflow.
The course covers such topics as
How to ensure that your unit's work gets done properly, promptly,
cost-effectively, and safely
How to develop your employees
How to construct a network of influence among your peers and bosses
After completing this course the learner will be able to
Ensure that the work of the unit gets done
Develop their employees
Construct a network of influence
Succeeding as a Supervisor
Description
A supervisor is a critical player in an organization's success.
Here is where the most valuable
resources, particularly the workforce, are either maximized or
wasted. This course details the most
important elements of successful supervision, with attention to
both people and organizational skills.
There are tools and techniques for making the most of the talents
of the work group, personal skill
assessments, and methods for organizing and managing the workflow.
Audience
This course addresses the training needs of supervisors and management.
Prerequisites
None.
Course Duration
»
1. 5 hours
Topics Include
How to ensure that your unit's work gets done properly, promptly,
cost-effectively, and safely
»
Techniques for garnering employee support for the organization's
mission and goals
»
Tips for effective prioritizing
»
Methods for assessing whether you can meet a deadline
»
What to do when problems do arise
»
Ways to involve employees in identifying and preventing safety
hazards
»
How to use employee input to make better supervisory decisions
How to develop your employees
»
How to set up high-payoff, forward-looking performance evaluation
processes
»
Skills for giving coaching feedback that inspires enthusiasm for
improvement
»
Which motivational techniques have greatest impact
»
Techniques for sharpening your listening skills
»
How to handle employee complaints
»
A system for empowering employees to function independently
»
Methods for building teamwork
Everything Courseware
Succeeding as a Supervisor
How to construct a network of influence among your peers and bosses
»
Why and how to make your boss look good
»
When to provide unsolicited progress reports
»
Methods for influencing your peers
»
How to sell innovative ideas to management
»
A technique for using a "series of small agreements" to
gain acceptance of big ideas
Objectives
After completing this course the learner will be able to
Ensure that the unit's work gets done
»
Focus on the organization's goals
»
Monitor the workflow
»
Be decisive
»
Create a healthy climate
Develop their employees
»
Understand the performance cycle
»
Coach employees
»
Listen to employees
»
Empower employees
Construct a network of influence
»
Make their boss look good
»
Influence their peers