|
||||
Telephone Sales Skills
This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone. It gives suggestions for relieving the anxiety of picking up the phone; checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach.
The course covers such topics as
How to prepare to make telephone sales calls
How to take action and make the calls
Ways to close the sale
After completing this course the learner will be able to
Prepare to make the call
Move from preparing to doing
Close the sale
Telephone Sales Skills
Description
This course identifies the specific selling techniques and strategies
that sales people need to be
effective over the phone. It gives suggestions for relieving the
anxiety of picking up the phone,
checklists to make sure you are prepared for that all-important
conversation, and techniques for
polishing your over-the-phone approach.
Audience
This course addresses the training needs of sales staff.
Prerequisites
None.
Course Duration
»
1. 5 hours
Topics Include
How to prepare to make telephone sales calls
»
How to identify your competition
»
Ways to prepare to answer objections
»
How to create a phone script
»
Tips to gain self-confidence
»
How to develop questions and answers that produce sales
»
Techniques to fine tune telephone skills
»
Tips to build your sales vocabulary
How to take action and make the calls
»
How to make a succinct opening statement
»
Ways to anticipate resistance and overcome it
»
How to use "seed phrases"
»
How and when to make a trial close
Ways to close the sale
»
How to measure the buyer's dissatisfaction level
»
How to ask for the order
»
How to follow up
Everything Courseware
Telephone Sales Skills
Objectives
After completing this course the learner will be able to
Prepare to make the call
»
Know his product in the target market
»
Overcome gravity
»
Realize core dynamics of telephone sales
»
Perfect a solid skill set
Move from preparing to doing
»
Pick up the telephone
»
Proceed with the presentation
Close the sale
»
Determine the buyer's interest level
»
Determine her stage in the sales process
»
Overcome objections
»
Finish the paperwork