Providing Service Excellence

Customer Service Certificate

Customer Service Certificate
Real Time Full Audio and Visual Instruction
Learn at your own Pace

Increase sales with increased customer service. Learn to create and maintain valuable customer relationships, create winning first impressions, overcome barriers, diffuse tensions, improve telephone skills, communication styles and sales processes.

Estimated program length : 23 Hour(s).

Customer Service Certificate Only $99.95 Buy Now
Providing Service Excellence Creating Customer Relationships Telephone Skills Creating Winning First Impressions Helping and Keeping Clients Diffusing Tense Situations Body Language On and Off the Phone Practice Active Listening Providing Quality Service Communication Styles Essential Multicultural Communication Introduction to the Sales Process
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Learn the value of superior customer service and how to provide it.

Module Outline

The secret is really good service is to treat your customer the way you would want to be treated. So, why is it so hard to find in today’s world of business? In our new economy, with all the technological tools in our hands, customer service should be easy to deliver. But customer service cannot be fully automated; it has to happen with and between people. And, even though we know when we receive good customer service, it is hard to define or to quantify. In this module, we will look at the value of customer service and how to implement it in organizations. Customer service is a cornerstone of any business and every employee can make a difference.

Learning Objectives

On completion of this 2 hour module you should be able to:

Explain the value of customer service.
Define the basics of providing good service.
Acknowledge the customers service expectations.
Understand how to effectively communicate with your customer.
Manage difficult situations.
Develop a customer-friendly attitude.
Skill Set

BUSINESS MANAGEMENT
COMMUNICATION
CUSTOMER RELATIONSHIP MANAGEMENT