| Basic Conflict Management
Conflict is an inevitable part of any organization. This course
will help you understand the difference between functional and
dysfunctional conflict. It will provide a useful model of conflict
development to diagnose and treat conflicts in the workplace. Common
causes of conflict are discussed and strategies for resolving conflict
are presented. You will also learn how to use functional conflict
to increase innovation, change, and creativity in your organization.
After completing this course you will be able to
Understand the various stages of a developing conflict
Apply various strategies for dealing with conflict
Apply techniques for stimulating functional conflict
Apply basic guidelines for day-to-day conflict management
Cross-Cultural Communications
Because most companies employ people from a variety of different
cultures, miscommunication and miscues can occur at an alarming
rate. These miscues and poor communication negatively impact performance,
relationships and teamwork. This course helps you understand the
communication styles of coworkers and offers information vital
to successful cross-cultural workplace communication.
After completing this course you will be able to
Analyze your cultural values and those of coworkers
Understand how cultural values influence workplace communication
Identify cross-cultural miscommunication on the job
Consider ways to communicate across cultures
Effective Delegation
Effective delegation is a strategic tool that leaders use to save
time, enhance the morale of workers, and develop junior employees
by placing authority in their hands. In this course, you will explore
the delegation process, learn to overcome barriers to delegation
and give effective feedback. You will learn to apply this powerful
tool for the benefit of your organization.
After completing this course you will be able to
List the reasons why people typically fail to delegate
Discuss the benefits of delegation in relation to the supervisor and the organization
Identify tasks that should be delegated and those that should not
List the steps of the delegation process
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