| Reactive
Communication Models
This course discusses techniques to use when communicating with
someone who questions what you are saying, or doubts that the information
you are providing is correct. Our instinctive reaction is to become
defensive in this type of situation-preventing any hope of a positive
outcome. The course explains why people question or doubt. You
will learn to use non-confrontational methods to clarify information
and participate in constructive, positive communication.
After completing this course you will be able to
Prevent misunderstandings if someone is confused
Respond appropriately when questioned or doubted
Minimize conflict when you are faced with a true disagreement
Probe for information in a non-confrontational way Team Communication
Organizations are leaner and flatter today and they increasingly
rely on employee teams to handle projects. Therefore, communication
within teams is crucial to an organization's success. This course
helps you develop more powerful, effective team communication skills,
and acquaints you with techniques for holding efficient, productive
team meetings.
After completing this course you will be able to
Identify the four phases of team development
Identify the characteristics of successful teams
Appreciate the importance of listening in teams
Learn how to plan and participate in face-to-face and electronic meetings
Writing Letters, Memos and E-Mails
This course explains how to use the 3 x 3 Writing Process for routine
business correspondence. You will learn how to correspond with different
audiences-customers, employees and superiors. You will also learn
to write for different mediums-letters, memos and emails. The course
will help you to improve your ability to write coherent business
messages.
After completing this course you will be able to
To write common business letters
To understand how to accommodate different cultures
To understand the characteristics of effective memos and emails
To appreciate the importance of netiquette in writing emails |
