Everything Management Skills

Management Training Main Page Management and Team Building

Basic Conflict Management

Cross-Cultural Communications

Effective Delegation

Effective Meetings

Goal Strategies

Improving Personal Productivity

Personal Leadership Power

Refresher on Quality Management

Project Management

Organizing Project Management

The Nature of Project Management

The Project Mission and Stakeholders

Problem Solving and Decision Making

Solving Workplace Problems

The Five Steps of Problem Solving

Understanding the Work Process

Communications and Presentations

Basic Telephone Techniques

Business Reports and Proposals

Business Writing I: Preparation

Business Writing II: Organization

Communication Skills at Work

Delivering Negative Messages

Improve Your Speaking Skills

Interpersonal Communications

Non-Verbal Communication

Organizing and Presenting Reports

Persuasive and Sales Messages

Proactive Communication Models

Reactive Communication Models

Team Communication

Writing Letters, Memos, and E-Mails

VIEW DEMO To view a demo please visit our website link. To view a demo you need to visit our website and click the link. If you do not have a shockwave player it will ask you to download it. You only need the shockwave player for the online demos only, although they are the same as the product for web purposes we have configured them to play in shockwave. Shockwave is similar to a flash player and can be downloaded free from Macromedia shockwave.com

This course discusses techniques to use when communicating with someone who questions what you are saying, or doubts that the information you are providing is correct. Our instinctive reaction is to become defensive in this type of situation-preventing any hope of a positive outcome. The course explains why people question or doubt. You will learn to use non-confrontational methods to clarify information and participate in constructive, positive communication.

After completing this course you will be able to

Prevent misunderstandings if someone is confused
Respond appropriately when questioned or doubted
Minimize conflict when you are faced with a true disagreement
Probe for information in a non-confrontational way

Team Communication

Organizations are leaner and flatter today and they increasingly rely on employee teams to handle projects. Therefore, communication within teams is crucial to an organization's success. This course helps you develop more powerful, effective team communication skills, and acquaints you with techniques for holding efficient, productive team meetings.

After completing this course you will be able to

Identify the four phases of team development
Identify the characteristics of successful teams
Appreciate the importance of listening in teams
Learn how to plan and participate in face-to-face and electronic meetings

Writing Letters, Memos and E-Mails

This course explains how to use the 3 x 3 Writing Process for routine business correspondence. You will learn how to correspond with different audiences-customers, employees and superiors. You will also learn to write for different mediums-letters, memos and emails. The course will help you to improve your ability to write coherent business messages.

After completing this course you will be able to

To write common business letters
To understand how to accommodate different cultures
To understand the characteristics of effective memos and emails
To appreciate the importance of netiquette in writing emails