| Basic
Telephone Techniques
This course provides an introduction to effective telephone techniques.
Many people overlook the importance of telephone communications,
yet the telephone is the most common means for customers to contact
a firm. Lack of understanding about effective telephone techniques
can lead to lost sales or customers. This course will teach skills
that help boost organizational success and professionalism.
After completing this course you will be able to
Measure your own telephone skills and set targets for improvement
Apply techniques to create clear, courteous and friendly communication
Identify language that conveys tact and professionalism
Apply specific language to handle upset callers
Business Reports and Proposals
This course presents solid, logical techniques for writing two crucial business
documents-proposals and reports. It covers the various types of business
reports and proposals, their structure, purpose and content, as well as professional
models of reports written by seasoned experts. It is designed to show the
student the basic components of each kind of business report and proposal
in use today, including formal and informal formats.
After completing this course you will be able to
Describe the four types of informational and analytical reports
Identify the components of formal and informal proposals
Examine the differences between business reports and proposals
Discuss formal and informal proposals and business reports
Business Writing I: Preparation
Over 90 percent of all business communication is in the form of writing.
In this course, you will learn how to write a concise and informative business
message. Your continued success in today's business environment depends to
a great extent on your ability to organize and write professional business
messages. This course provides a systematic approach to the writing process.
After completing this course you will be able to
Apply the three basic elements of business writing
Analyze and prepare for a writing project
Identify the intended audience and adapt your writing
Apply the seven writing techniques for business messages |
