Everything Management Skills

Management Training Main Page Management and Team Building

Basic Conflict Management

Cross-Cultural Communications

Effective Delegation

Effective Meetings

Goal Strategies

Improving Personal Productivity

Personal Leadership Power

Refresher on Quality Management

Project Management

Organizing Project Management

The Nature of Project Management

The Project Mission and Stakeholders

Problem Solving and Decision Making

Solving Workplace Problems

The Five Steps of Problem Solving

Understanding the Work Process

Communications and Presentations

Basic Telephone Techniques

Business Reports and Proposals

Business Writing I: Preparation

Business Writing II: Organization

Communication Skills at Work

Delivering Negative Messages

Improve Your Speaking Skills

Interpersonal Communications

Non-Verbal Communication

Organizing and Presenting Reports

Persuasive and Sales Messages

Proactive Communication Models

Reactive Communication Models

Team Communication

Writing Letters, Memos, and E-Mails

VIEW DEMO To view a demo please visit our website link. To view a demo you need to visit our website and click the link. If you do not have a shockwave player it will ask you to download it. You only need the shockwave player for the online demos only, although they are the same as the product for web purposes we have configured them to play in shockwave. Shockwave is similar to a flash player and can be downloaded free from Macromedia shockwave.com

This course provides an introduction to effective telephone techniques. Many people overlook the importance of telephone communications, yet the telephone is the most common means for customers to contact a firm. Lack of understanding about effective telephone techniques can lead to lost sales or customers. This course will teach skills that help boost organizational success and professionalism.

After completing this course you will be able to

Measure your own telephone skills and set targets for improvement
Apply techniques to create clear, courteous and friendly communication
Identify language that conveys tact and professionalism
Apply specific language to handle upset callers

This course presents solid, logical techniques for writing two crucial business documents-proposals and reports. It covers the various types of business reports and proposals, their structure, purpose and content, as well as professional models of reports written by seasoned experts. It is designed to show the student the basic components of each kind of business report and proposal in use today, including formal and informal formats.

After completing this course you will be able to

Describe the four types of informational and analytical reports
Identify the components of formal and informal proposals
Examine the differences between business reports and proposals
Discuss formal and informal proposals and business reports

Business Writing I: Preparation

Over 90 percent of all business communication is in the form of writing. In this course, you will learn how to write a concise and informative business message. Your continued success in today's business environment depends to a great extent on your ability to organize and write professional business messages. This course provides a systematic approach to the writing process.

After completing this course you will be able to

Apply the three basic elements of business writing
Analyze and prepare for a writing project
Identify the intended audience and adapt your writing
Apply the seven writing techniques for business messages