Everything Management Skills

Management Training Main Page Management and Team Building

Basic Conflict Management

Cross-Cultural Communications

Effective Delegation

Effective Meetings

Goal Strategies

Improving Personal Productivity

Personal Leadership Power

Refresher on Quality Management

Project Management

Organizing Project Management

The Nature of Project Management

The Project Mission and Stakeholders

Problem Solving and Decision Making

Solving Workplace Problems

The Five Steps of Problem Solving

Understanding the Work Process

Communications and Presentations

Basic Telephone Techniques

Business Reports and Proposals

Business Writing I: Preparation

Business Writing II: Organization

Communication Skills at Work

Delivering Negative Messages

Improve Your Speaking Skills

Interpersonal Communications

Non-Verbal Communication

Organizing and Presenting Reports

Persuasive and Sales Messages

Proactive Communication Models

Reactive Communication Models

Team Communication

Writing Letters, Memos, and E-Mails

VIEW DEMO To view a demo please visit our website link. To view a demo you need to visit our website and click the link. If you do not have a shockwave player it will ask you to download it. You only need the shockwave player for the online demos only, although they are the same as the product for web purposes we have configured them to play in shockwave. Shockwave is similar to a flash player and can be downloaded free from Macromedia shockwave.com

This course teaches you how to organize, write and edit messages. As we have learned, preparation is crucial. Many business communicators know how to gather research but may not know be aware of the writing process, from preplanning, to research patterns, to first draft. This course presents a time-tested approach for organizing, writing and revising a professional business message.

After completing this course you will be able to

Conduct research and generate ideas
Use various methods of organizing data
Compose a solid first draft
Understand how to revise a document

Communication Skills at Work

Communication in the work environment is a vastly misunderstood skill. Too often, poor communication skills hinder employee and interoffice teamwork. With heightened global competition-innovative office technologies, flatter hierarchical structures, and effective communications are more important than ever. This course will acquaint you with the dynamics of communication in the workplace and help you develop more effective communication skills. It will also teach you how handle ethical situations in the workplace.

After completing this course you will be able to

Understand barriers to interpersonal communication and the importance of overcoming them
Identify the functions and procedures of communication in organizations
Assess the flow of communication in organizations, and identify and overcome barriers to communication
Understand the goals of ethical business communication

Delivering Negative Messages

This course presents tactful, effective strategies for communicating bad or unwelcome news to others. You will learn strategies for presenting negative messages both inside and outside an organization. You will learn skills specifically designed for the delicate job of delivering bad news. This includes considering legal matters and recognizing cultural differences.

After completing this course you will be able to

Understand the goals for delivering bad news
Implement the direct and indirect pattern when delivering bad news
Apply strategies for refusing routine requests
Deliver bad news while maintaining goodwill