Everything Quick Business

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Regain or maintain your competitive advantage. Sharpen your business and interpersonal skills with our full range of courses on leadership, communication, management, sales and personal success.
Achieving Personal Goals
Applying Leadership Basics
Balancing Work and Family
Basics of Effective Communication
Basics of Effective Selling
Building Strong Customer Relationships
Closing the Sale
Conducting Performance Reviews
Conflict Intervention
Creating a Strong Leadership Team
Creating an Effective Sales Team
Dealing with Difficult Customers
Dealing with Violence in The Workplace
Delegating
Developing a Strategic Plan
Discharging Employees
Disciplining and Redirecting Employees
Financial Basics for Non-financial Managers
Intercultural Business Etiquette
Internet Basics
Interviewing Job Candidates
Interviewing Skills for Job Candidates
Leading Effective Meetings
Leading Effective Teams
Managing a Virtual Office
Managing Change
Managing Projects
Managing Stress
Managing Your 401(k)
Mastering Cold Calls
Motivatin Employees
Negotiating for the Sales Professional
Presentation Skills
Preventing Sexual Harassment for Employees
Preventing Sexual Harassment for Leaders
Preventing Workplace Violence
Providing Effective Feedback
Qualifying Sales Prospects
Recognizing and Avoiding Burnout
Recognizing and Managing Anger
Recognizing Employee Performance
Setting Performance Goals and Expectations
Solving Problems as a Team
Succeeding as a Supervisor
Telephone Sales Skills
Time Management
Understanding and Using Contracts
Value Diversity

Managing a Virtual Office

More and more companies are finding that flexibility for employees in both work hours and work location helps them attract and retain the best talents and actually improve productivity. This course identifies the potential benefits and pitfalls in managing a "virtual" workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak performance. There are methods for assuring alignment and consistency, and suggestions for preserving important working relationships without the traditional work structure.

The course covers such topics as

How to educate yourself about virtual office programs
Techniques to coach the virtual office employees
Methods to establish office requirements

After completing this course the learner will be able to

Design a virtual office
Coach employees on set-up
Establish office requirements

Managing Change

Poorly managed change can account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that all employees experience, and suggestions for rebuilding trust and developing commitment to the changes that are implemented.

The course covers such topics as

The importance of implementing a plan
The Three Phases of Transition
The need to assure results

After completing this course the learner will be able to

Start with a plan
Focus on "transition" factors
Assure results

Managing Projects

The Strategies and Tips in this course will take you through the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts, assessing and documenting changes, and assuring effective coordination and communication, including holding formal project reviews.

The course covers such topics as

How to define the requirements of a project
What goes into planning work
How to successfully manage implementation of the project

After completing this course the learner will be able to

Organize the project
Implement the work plan
Assess and adjust performance

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