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Preventing Workplace Violence
More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication, conflict intervention, and interpersonal skills to defuse dangerous situations.
The course covers such topics as
Define workplace violence
Reduce the risk of a violent incident
Manage potentially violent situations
After completing this course the learner will be able to
Define and understand workplace violence and its parameters
Develop measures to prevent violent incidents
Manage, deal with, and defuse potentially violent situations
Preventing Workplace Violence
Description
More often than we care to admit, society and the workplace are becoming
more violent. This
course has tools and methods to help the manager or supervisor recognize
potentially violent
situations before they need attention, and then to take positive
action to avoid or eliminate the
potential problem. There is a wide array of techniques to help leaders
use communication, conflict
intervention, and interpersonal skills to defuse dangerous situations.
Audience
This course addresses the training needs of all employees.
Prerequisites
None.
Course Duration
»
1. 5 hours
Topics Include
Define workplace violence
»
Understand the parameters of violence
»
Know the causes
»
Watch for early warning signs
Reduce the risk of a violent incident
»
Recognize organizational contributors
»
Develop preventative measures
»
Implement a prevention plan
»
Train all employees
Manage potentially violent situations
»
Deal with disruptive behavior
»
Defuse violent situations
Everything Courseware
Preventing Workplace Violence
Objectives
After completing this course the learner will be able to
Define workplace violence
»
Understand the parameters of violence
»
Know the causes and early warning signs of violence
Reduce the risk of a violent incident
»
Recognize organizational factors that contribute to workplace violence
»
Develop preventative measures and implement a plan to prevent violence
Manage potentially violent situations
»
Deal with disruptive behavior
»
Defuse violent situations