| Solving
Workplace Problems
This course will teach you techniques to solve some of your most
important business problems. This course defines problem solving,
identifies the four absolutes of quality, identifies which problems
matter most, explores techniques for selecting problems to solve,
helps the reader understand the benefits of organization and teamwork
in solving problems.
After completing this course you will be able to
Define problem solving
Identify the four absolutes of quality
Explore techniques for selecting problems
Understand organization and working together to solve problems
The Five Steps of Problem Solving
This course will define and explain the five steps involved in the
problem-solving process. The five steps that will help solve any
workplace dispute include defining the situation, providing a quick
fix if necessary, identifying the root causes, taking corrective
action, and evaluating and following up.
After completing this course you will be able to
Recognize workplace problems
Apply the five steps of problem solving
Understanding the Work Process
Every work process is part of a larger process that may be made
up of smaller ones. Understanding the process flow and scope is the
key to establishing 100 percent conformance in a work process. This
course will analyze work as a process by identifying the requirements
necessary to produce quality work, defining process flow and scope,
and looking at inputs and outputs. The course will also show you
how to keep quality number one, and examine listening skills to ensure
that customer requirements are met.
After completing this course you will be able to
Identify the requirements necessary to produce quality work
Explore the process flow present in every work process
Define inputs and outputs
Evaluate the requirements necessary to meet customer requirements
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