Dealing With Conflict

Workplace and Personal Skills Certificate

Workplace and Personal Skills Certificate
Real Time Full Audio and Visual Instruction
Learn at your own Pace

How well do you get along at work? These concise, learner-friendly personal development modules will help you develop a positive work environment, improve your productivity, enhance your interpersonal relationships, and find a healthy balance between work, family and self. The program addresses key topics including effective communication, coping with stress, self esteem, skills for managers, and building a healthy workplace culture.

Estimated program length : 11 Hour(s).

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Effective Communication Dealing With Conflict Presentation Basics Improve Your Productivity Self Esteem Parenting Skills Dealing with Grief Effective Staff Meetings Effective Leadership Accepting Change in the Workplace Customer Service is about People Delegating I Delegating II Working Well with Others Becoming a Creative Asset Understanding Stress Recognizing Stress Managing Stress Relax! Special Issues in Stress Healthy Workplace Culture Managing Workplace Culture
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Find strategies for managing conflict.

Module Outline

Conflict is an inevitable part of daily life, but that's not necessarily a bad thing. Conflict gives us an opportunity to grow and learn. However, in order for conflict to be a positive experience, we need the skills to manage and resolve it effectively. In this module, you will find out what conflict is and why it occurs. You'll learn strategies for resolving conflict. And you will learn how to handle anger.

Learning Objectives

On completion of this 0.5 hour module you should be able to:

Define conflict.
Identify five conflict management styles.
Briefly describe seven strategies for resolving conflict.
Discuss three ways of handling anger.
Skill Set

PERSONAL DEVELOPMENT