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MCDST Certification Tutorials Online |
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Description
MCDST Certification
The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. VTC Certified author Bill Ferguson gives a thorough and comprehensive guide to MCDST that will help you pass the test and start or advance your IT career. To begin learning today, simply click on the links. |
01 Introduction & Overview
0101 Introduction
0102 Overview Pt.1
0103 Overview Pt.2
02 The Windows Operating System
0201 Common Features & Differences Pt.1
0202 Common Features & Differences Pt.2
0203 Workgroup vs. Active Directory
0204 Troubleshooting Tools in OS
0205 Troubleshooting On Boot
0206 Troubleshooting in Safe Mode (msinfo32)
0207 Troubleshooting in Safe Mode (msconfig)
0208 Remote Desktop Connection
0209 Remote Assistance
0210 Assistance & Support Center
0211 Internet Tools
03 Installing A Windows OS
0301 Hardware Requirements
0302 Hard Disk Preparation
0303 Creating a Windows 98 startup disk
0304 Starting a Windows 98 startup disk
0305 Fdisk with Windows 98 startup disk
0306 Formatting Windows 98 startup disk
0307 Installing the Windows XP OS Pt.1
0308 Installing the Windows XP OS Pt.2
0309 Installing the Windows XP OS Pt.3
0310 Installing the Windows XP OS Pt.4
0311 Logging On to the New XP Computer
0312 Unattended Installations
0313 Setup Manager Pt.1
0314 Setup Manager Pt.2
0315 Answer Files & UDFs
0316 Troubleshooting Installations
0317 Boot.ini file & Advanced Startup
0318 Repairing an Installation
0319 Automated System Recovery Tool
0320 Transferring Files & Settings
04 Desktop Management
0401 User Logon
0402 User Accounts in Control Panel
0403 Local Users & Groups Tool
0404 User Configuration Pt.1
0405 User Configuration Pt.2
0406 User Profile Management
0407 Multilingual Configuration
0408 Security & Local Policy Settings
0409 Resulting Set of Policy
0410 System Resources
0411 System Performance Tools
0412 System Maintenance Tools
05 File & Folder Access
0501 Overview Managing Files & Folders
0502 NTFS File Permissions
0503 NTFS Folder Permissions
0504 Simple vs. Classic File Sharing
0505 Effective Permissions
0506 File Compression & Encryption
0507 Mapping Network Drives
0508 Shadow Copies
0509 Offline Files & Folders
06 Hardware Issues
0601 Overview of Managing Drivers
0602 Drivers & Driver Updates
0603 Driver Signing & Rollback
0604 Storage Devices
0605 The Disk Management Tool Pt.1
0606 The Disk Management Tool Pt.2
0607 Types of Display Devices & Settings
0608 Types of I/O Devices
0609 Hardware Profiles Pt.1
0610 Hardware Profiles Pt.2
0611 Advanced Configuration Power Interface
07 Printers
0701 Printers Overview - Printing Terminlogy
0702 Installing a Local Printer
0703 Installing a Network Printer
0704 Troubleshooting Printers & Print Jobs
0705 Printer Pooling vs. Printer Priorities
0706 Auditing Printers
08 Network Connectivity
0801 The OSI Model
0802 IP Addressing
0803 Name Resolution
0804 Troubleshooting Tools
0805 Remote Connection Issues
09 Troubleshooting Applications
0901 Troubleshooting Tools
0902 Configuring a PIF
0903 Identifying WIN 16 Applications
0904 Troubleshooting WIN32
0905 Application Compatibility
0906 Troubleshooting Security Issues
10 Internet Explorer Configuration
1001 IE Overview
1002 IE General Tab
1003 IE Security Tab
1004 IE Privacy Tab
1005 IE Content Tab
1006 IE Connections Tab
1007 IE Programs Tab
1008 IE Advanced Tab
11 Outlook Express
1101 Outlook Express E-mail
1102 Outlook Express Data
1103 Outlook Express Newsgroups
12 Microsoft Office
1201 Office Installation
1202 Supporting Office Pt.1
1203 Supporting Office Pt.2
1204 Security & Recoverablility
1205 Office Language Features
13 Microsoft Outlook
1301 Creating Profiles & Accounts
1302 Managing Data
1303 Troubleshooting Microsoft Outlook
14 Tips On Taking the Test
1401 Tips for taking the tests
15 Credits
1501 Author Movie
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